Need help? Our customer support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for quick support, account checks or dispute guidance. We can help with verification, deposits, withdrawals, bonus queries and security questions. We can also help with payments. Routine enquiries are usually handled promptly; complex cases may require extra checks. Use the convenient communication channels below to reach the team and receive timely assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account queries and verification) |
| General enquiries | [email protected] (company enquiries and press) |
| Affiliate enquiries | [email protected] (partnerships and affiliate onboarding) |
| Phone | +44 20 7946 0283 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line and include the details needed to understand your request. Check that your contact information is up to date so support can follow up without unnecessary delays. Do not include your password.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests often get an immediate live-chat reply, while email tickets are usually handled the next working day. More complex issues, such as KYC checks or payment investigations, may take longer depending on the case and any documents required.
Feedback
Have an idea for making the website easier to use? Share your feedback, suggestions or thoughts with our team. We review every message carefully and use your comments to improve the service, refine website features and make the overall experience more useful for players. Your input helps us understand what works well and where we can do better.